Privacy Policy

This Privacy Policy explains how TwoThree Japan collects, uses, discloses, and protects your personal information when you visit our website www.twothreejapan.com or use our services. By accessing or using our website, you agree to this Privacy Policy.

1. Information we collect

We collect personal and non-personal information to provide and improve our services.

• Account and inquiry details: your name, email address, phone or WhatsApp number, country and port of discharge when you create an account, send an inquiry about a car or use our contact forms.
• Personal information: name, email address, phone number, billing address, shipping details, and payment information when you register, place a bid, or make a purchase.
• Technical information: IP address, browser type, operating system, and device details collected automatically for website security and analytics.
• Cookies: we use cookies to enhance user experience, store preferences, and analyze website traffic.

2. How we use your information

• To answer your inquiries and send you quotes, photos and condition details.
• To process bids, purchases, and payments.
• To communicate with you about your account, orders, and inquiries.
• To provide customer support and resolve issues.
• To send important updates, offers, or promotional content (only if you have opted in).
• To improve our website, products, and services.

3. Sharing of information

We respect your privacy. We only share your information in the following situations:

• With shipping companies and auction partners to complete your vehicle purchase.
• With trusted third-party service providers who assist in website hosting, payments, or logistics.
• When required by law, to comply with legal obligations or respond to lawful requests.
• To protect our rights, prevent fraud, or enforce our Terms and Conditions.

When you message us on WhatsApp, your conversation is also handled under WhatsApp’s own privacy policy.

4. Payment security

We never store your full payment details. All transactions are processed securely through trusted banking and payment systems. Sensitive financial information is encrypted using modern security protocols.

5. Cookies and tracking

We use cookies to personalize content, remember your preferences, and improve your browsing experience. You can disable cookies in your browser settings, but some features of the website may not function properly without them.

6. Data retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

7. Data protection

We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your rights

You have the right to:

• Access and request a copy of your personal information.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.
• Contact us for any privacy-related inquiries or complaints.

9. Third-party links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites. Please review their policies before providing any personal information.

10. Children’s privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to this policy

TwoThree Japan may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact information

If you have any questions or requests related to this Privacy Policy, please contact us at:

TwoThree Japan (Two Three Co., Ltd.)
105-7 Takenogou, Tobishima, Ama, Aichi 490-1436, Japan
Email: info@twothreejapan.com
Phone / WhatsApp: +81 70-8470-6772
Website: www.twothreejapan.com